Frequently Asked Questions 🌿

Orders & Shipping

1. Where do you ship to?
We currently ship across Canada and USA. If you're unsure whether we deliver to your location, feel free to reach out!

2. How long does shipping take?
Shipping times vary depending on your location. On average, orders are delivered within 10-15 business days. You’ll receive a tracking number as soon as your order ships.

3. Do you offer free shipping?
Yes, we offer free shipping promotions.

4. Where is my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received an update, please check your spam folder or contact us.

5. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Once it has been processed, we are unable to make modifications.

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Sustainability & Products

6. Are your products truly eco-friendly?
Yes! We carefully source sustainable, reusable, and biodegradable alternatives to everyday products. We avoid plastic packaging whenever possible and prioritize ethical suppliers.

7. What materials do you use?
Our products are made from sustainable materials such as bamboo, stainless steel, coconut fibers, and organic cotton. Each product description includes detailed material information.

8. How do I care for my eco-friendly products?
Most of our items are easy to maintain! For example:

• Bamboo products: Hand wash and let air dry.
• Stainless steel straws & earpicks: Rinse and sanitize regularly.
• Reusable cloths & bags: Machine wash on a gentle cycle.

Specific care instructions are included with each product.

9. Why should I switch to sustainable alternatives?
Every small change adds up! By using eco-friendly products, you help reduce waste, minimize plastic pollution, and support a more sustainable future.